WISHGM
Last Updated: April 2, 2026
Welcome!
This Privacy Policy provides you with information about how we collect, use, and share your personal information (sometimes called "personal data") when you use our Services that link to this Privacy Policy. It also explains your legal rights and choices associated with your personal information. Your access to and use of our Services is subject to the Terms of Use.
We may update this Privacy Policy again from time to time. By continuing to use the Services after this Privacy Policy has been updated, you acknowledge that personal information will be handled in accordance with the most recent version.
Jump to a section:
- ● Personal Information We Collect
- ● How We Use Personal Information
- ● How We Share Personal Information
INFORMATION FOR PARENTS & GUARDIANS
YOUR PERSONAL INFORMATION
Personal Information We Collect
Personal information is any information or data that relates to you as an identified or identifiable individual. Below are the categories of personal information we collect about users of our Services.
-
Information You Provide: Depending on how you
interact with us, we may ask you to provide one or more of the
following kinds of information. We collect this information from you
only if we need it for a specific purpose to properly operate the
Services and only if you choose to provide it.
- Identity, contact & demographic details (for example: name, screen name, or other similar unique identifier; title; date of birth / age; country / region; government-issued identification; email / phone number / postal address; messaging / social account ID)
- Billing & transaction data (billing / delivery address, payment or financial account details, details about your purchases and transactions with us)
- Account & profile information (username and password for the account you create, security questions and answers, avatar, third-party social media or gaming platform account ID, and other information you share through your account or profile)
- User-generated content (content, items, or assets you create, share, or upload within our Services; your feedback, reviews, or comments about our Services; your posts, comments, and engagement on our social media sites)
- Usage data & preferences (information about how you use and configure the Services, including your choices regarding cookies and similar technologies; your gameplay settings, languages, and interests; your other expressed preferences)
- Survey & research data (information you voluntarily provide in user surveys or research)
- Marketing preferences (your choices regarding marketing / advertising that is displayed or provided to you, including your preferences in receiving newsletters, surveys, and other promotional content)
- Communications with us (details of your email, chat, and other messages to us)
-
Information We Collect Automatically: We generally
collect the following types of information automatically when you
visit, access, or use our Services.
- Location information (city / country / region based on IP address, cell-ID, and Wi-Fi connection)
- Device, network & technical information (IP / MAC address and other similar device identifier; device model, operating system, regional / language settings, and internet service provider; screen resolution, frame rate, and ping value; stack information (e.g., crash reports and core dumps) and server health indicators (e.g., CPU and memory usage, I/O usage, and load average); date and time stamps of actions and events within the Services; other network and technical information)
-
Information We Collect from Third Parties: In some
cases, we may receive the information about you from third parties.
- Social media or game platform account information, as authorized by you when you choose to bind, connect, or log in with your third-party account on our Services (the specific information we receive depends on the third party and may include your platform account ID, platform name, profile pictures, friend lists, legal@wishgm.com, age, country / region; to review or adjust the information shared to us by the platform, please refer to your account settings in the specific platform you use)
- Payment information when you choose to use a third-party payment processing service (such as hashed identifier, country / region from which your payment originated, and transaction details)
- Advertising or marketing data about your engagement with our content on our Services, in communications we send you, or other related sites or apps
Sensitive Information. Please do not send us any sensitive information or "special category data" such as social security number, religion, political affiliation, sexual orientation, racial / ethnic information, criminal history, or trade union / association memberships.
How We Use Personal Information
We use personal information only for the purposes for which the information was collected. Under applicable data protection laws, companies also must have a legal basis to process your personal information. Below, we describe our purposes and legal bases for processing personal information.
What you do |
What we collect |
Why we collect it |
Legal bases |
|
Use a Service (for example: visit a website, sign up for an account) |
Identity, contact & demographic details Billing & transaction information Account & profile information User-generated content Usage data & preferences Survey & research data Marketing preferences Communications with us Location information Device, network & technical information Gameplay information Social media or game platform account information Payment information Advertising or marketing data |
To operate and provide the Services to you, such as:
To troubleshoot and improve the Services and our business, including:
To promote the safety, security, and integrity of the Services, including:
To comply with legal obligations relating to our operation of the Services, such as:
To operate and administer our business, including:
|
Performance of our contract with you (the Terms of Use) Your consent, in connection with the specific purposes of processing disclosed to you at the time of collection Our legitimate interests to:
Fulfillment of our legal obligations related to providing the Services |
|
Sign up for a Services account or bind, connect, or log in with your third-party platform account |
Identity, contact & demographic details Account & profile information Usage data & preferences Communications with us Location information Device, network & technical information Gameplay information Social media or game platform account information |
To enable you to set up an account / profile on the Services, allowing for a customizable and continuous experience, and to communicate with you about your account To comply with legal obligations relating to account creation and maintenance, such as:
|
Performance of our contract with you (the Terms of Use) Your consent when setting up your account Our legitimate interests to operate and improve the Services and to comply with legal requirements or defend our legal rights |
|
Purchase a product or service (including digital content such as Virtual Goods and Virtual Points) |
Identity, contact & demographic details Billing & transaction information Account & profile information Usage data & preferences Communications with us Gameplay information Payment information |
To fulfill the purchase agreement, including processing and shipping your order or providing you with access to digital content To comply with legal obligations and defend our legal rights related to consumer purchases, such as administering complaints or refunds |
Performance of our contract with you (the purchase agreement) Your consent to the purchase Our legitimate interests to comply with legal requirements or defend our legal rights Fulfillment of our legal obligations related to your purchase |
Use or enable location-based functions |
Location information |
To provide location-based Services and features you request, such as regional in-game events, tournaments, and matches |
Performance of our contract with you (the Terms of Use ) Your consent when you enable location-based functions |
Contact us for customer support |
Identity, contact & demographic details Billing & transaction information Account & profile information User-generated content Usage data & preferences Communications with us Device, network & technical information Gameplay information Social media or game platform account information Payment information |
To provide customer support in connection with the Services, including:
To comply with legal obligations and defend our legal rights in connection with providing the Services and customer support |
Performance of our contract with you (the Terms of Use) Your consent, in connection with your specific inquiry or request Our legitimate interests to understand our users and how they interact with the Services and to comply with legal requirements or defend our legal rights Fulfillment of our legal obligations related to customer support |
|
Subscribe to one of our newsletters or participate in a survey, contest, or promotion |
Identity, contact & demographic details Account & profile information Usage data & preferences Survey & research data Marketing preferences Communications with us Device, network & technical information Gameplay information Social media or game platform account information Advertising or marketing data |
To promote our Services and inform you about new releases, updates, offers, surveys, and other news about us To inform you about and administer rewards, contests, and other promotional offers To conduct analysis and studies about our user base and user experience in order to improve our Services |
Your consent when you sign up for related communications Our legitimate interests to improve and promote our Services and manage our relationships with our players |
|
Engage with us or our content on third-party platforms (for example: Facebook fan pages, Discord communities) |
Identity, contact & demographic details Account & profile information Usage data & preferences Marketing preferences Communications with us Social media or game platform account information |
To facilitate and respond to comments, posts, feedback, reviews, and other messages about our Services |
Our legitimate interests to operate, promote, and engage with interested individuals about our Services |
Data Retention: We retain personal information only for as long as reasonably necessary to fulfill the purposes we collected it for, including to satisfy any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or the reasonable prospect of a legal claim.
Data Security: We implement appropriate administrative, technical, and physical safeguards to protect your information from accidental or unauthorized loss, misuse, access, disclosure, alteration, or destruction. If we become aware of unauthorized disclosure of your information, we will notify you as required by law and take steps to secure your information. However, no internet transmission is ever fully secure or error free; please keep this in mind when disclosing any information online.
How We Share Personal Information
We do not share your contact details (such as your name, phone number, email, or postal address) with independent third parties without your knowledge, except for limited purposes as described in this Privacy Policy (such as enforcing the Terms of Use, securing the Services, or if we are required to do so by law or legal process). We do not sell your information.
We share personal information with third parties as described below:
- Social media and gaming platforms. When you choose to bind, connect, or log in with your third-party social media or gaming platform account, the third-party service may receive information about how you interact with our Services in accordance with their own privacy policies. (For example, if you use an Xbox account to log in to one of our games, Microsoft may receive information that you logged into the game.) We do not control the privacy practices of these third parties, so please be sure to review the policies of any third-party services you use.
- Service providers. We share your information with service providers who operate on our behalf for the purposes discussed above (see How We Use Personal Information). Service providers support our Services according to our instructions and are required to process information securely. (Examples of service providers include cloud services, payment processors, user research providers, and marketing and advertising networks.)
- Related companies. We share your information with corporate affiliates and subsidiaries for purposes consistent with this Privacy Policy.
- Business transfers. In the event we are involved in a corporate sale, merger, reorganization, dissolution, or similar event, or due diligence related to such event, your information may be part of the transferred assets.
- Legal requirements and harm prevention. We may disclose your information where we reasonably believe it to be necessary to comply with law, regulation, or other legal process or obligation. We may disclose your information to prevent harm to us or our users or to defend our rights and our users' rights.
Data Transfers: Our service providers, affiliates and subsidiaries, and partners are located in various countries around the world. Your personal information may be transferred to, and processed in, these countries, which may be different from the territory in which you reside. These countries may have data protection laws that are different from those of your jurisdiction (and, in some cases, may not be as protective). These entities commit to processing information in compliance with applicable data protection laws and to implementing appropriate security measures to protect your information.
EEA / UK / Switzerland: When transferring personal
information from these countries, we implement the following
safeguards:
- Adequacy Decisions: We rely on the adequacy decisions to transfer data to Canada, Japan, and the UK (the full list of adequate countries is available here for the EEA, here
for the UK, and here for Switzerland).
- Standard Contractual Clauses: We rely on the standard contractual clauses issued by the European Commission and the UK ICO for transfers to countries which are not considered adequate, such as Singapore and Hong Kong. You may obtain a copy of these measures by contacting us.
YOUR PRIVACY RIGHTS & CHOICES
Exercising Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, and may apply only in certain circumstances.
- Access & Portability: Request access to or a copy of your personal information.
- Deletion: Delete your personal information.
- Correction: Correct or update your personal information where it's inaccurate.
- Objection: Object to processing of your personal information or ask us to restrict processing of your personal information.
- Withdrawal of Consent: Where applicable, withdraw your consent without affecting the processing already undertaken before your withdrawal or the processing of your personal information on other lawful grounds.
-
Complaints: Complain to a data protection authority
about our processing of your personal information.
- You can file a claim with the Data Protection Authority in the EEA country in which you live or work or where you think we have infringed data protection laws, or with the UK Information Commissioner's Office, as applicable to you. Contact details for Data Protection Authorities in the EEA are available here and the UK ICO can be contacted here.
You may submit a request to exercise your privacy rights (including your right to delete your personal information) to us via email at legal@wishgm.com. Please include "Privacy Rights Request" in the subject of your message. We will not discriminate against you for exercising any of these rights.
To verify your identity and protect against fraudulent requests, we may request further information regarding your identity and your interactions with us before processing your request. If you maintain a password-protected account with us, we may verify your identity through our existing authentication practices for your account.
If we deny your request, you may appeal our decision by contacting us.
Opt Out of Advertising & Marketing
We partner with advertising and marketing providers to serve ads about our Services and to measure our ad performance on third-party services. Where required by law, we seek your consent before sharing your information for advertising and marketing purposes. You can withdraw your consent or opt out at any time by emailing us at legal@wishgm.com.
We also use email and push notifications to send you marketing messages about the Services. To opt out of email messages, please follow the unsubscribe instructions included in the email or contact us at legal@wishgm.com. To disable push notifications, please select the relevant app in your device settings.
Cookies & Similar Technologies
We use cookies and similar technologies to collect information such as browser type, time spent on the Services, pages visited, language preferences and other traffic data. We do not currently respond to browser do-not-track signals. To learn more about how we use cookies, or to opt out of the collection and use of cookies, please see the Cookie Policy applicable to the specific Service(s) that you are using.
Your browser may allow you to delete all cookies, allow cookies only from specific sites, or indicate when a cookie is being sent. Instructions on how to manage cookies in popular browsers are available at: Internet Explorer, Firefox, Chrome, Safari (iOS), Safari (Mac), and Opera. You may not disable necessary cookies as the site will not be able to function properly otherwise.
INFORMATION FOR PARENTS & GUARDIANS
Our Services are intended for a general audience. For certain Services that may appeal to younger players, we take measures to verify player ages, require verifiable parental consent for processing of children's personal information, and implement high privacy-by-default settings to protect children's privacy. These measures also include:
- Providing Service-specific privacy notices to parents and guardians about what personal information we may collect, use, and disclose from their child.
- Seeking verifiable parental consent to process a child's personal information as required by law.
- Limiting the processing of a child's personal information to what is reasonably necessary to provide the Service(s).
- Providing parental controls to enable visibility and granular control over a child's privacy settings.
- Providing privacy information specifically for younger players.
At any time, parents and guardians can withdraw permission for further processing of personal information from their child or ask us to delete the personal information we have collected in connection with their child's account by contacting us at legal@wishgm.com.
If you think that your child is using a Service that processes their personal information without your consent, please contact us at legal@wishgm.com.
For the purpose of this section, "child" or "children" means a minor who is under the age of digital consent required by local applicable law. (For example, the age of digital consent in the UK is 13.)
REGIONAL INFORMATION
Additional Information for U.S. Residents
This section supplements the information above and further describes how we collect, use, and disclose personal information we collect about U.S. consumers who use our Services.
Our Collection & Use of Personal Information. As detailed above, we collect personal information for a range of different purposes, but the main reason we collect information is to provide and operate the Services. We collect the following categories of personal information:
- Identifiers (contact information and unique personal identifiers, including username, legal@wishgm.com, IP address, device identifiers, and other similar identifiers);
- Personal information as defined in California's customer records law (such as contact information and – if you choose to provide it – physical characteristics or description);
- Characteristics of protected classifications in the form of demographic information (date of birth / gender), if you choose to provide them;
- Commercial information (purchase or consuming histories, tendencies, or preferences);
- Internet or electronic network activity (information related to app, game, or website usage);
- Approximate geolocation data (country / region);
- Audio, electronic, visual, or similar information (such as profile photo, user-generated content, or voice chat);
- Other "personal information" as defined under applicable law (such as your credit or debit card information);
- Inferences drawn from any of these categories (for example, your city / country / region based on IP address); and
- Sensitive personal information relating to account log-in combined with access credentials.
The section "How We Use Personal Information" describes the business and commercial purposes for collecting your personal information. The section "How We Share Personal Information" describes the third parties with whom we share personal information and for what purposes.
Your Rights. In addition to the privacy rights described in "Exercising Your Rights" above, you may have the following rights:
- Right to Opt Out of Sale: You have the right to know whether we sell your data and to opt out of such sale if we do. We do not sell the personal information of our users.
- Right to Opt Out of Sharing for Behavioral Advertising: You have the right to opt out of the sharing of your personal information for purposes of behavioral advertising. You may opt out of this sharing by contacting us via in-app customer service or email at legal@wishgm.com
- Authorized Agents: Designate, in writing or through a power of attorney document, an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf.
Certain browser plug-ins provide options for communicating opt-out preference signals, such as the Global Privacy Control ("GPC"). We treat GPC signals as a request to opt-out of targeted advertising or the "sharing" of personal information in relation to your browser or device that sends the GPC signal. If you are not logged into your account, the request through the GPC signal will not extend to any account information, as the connection between your browser or device and account is not known to us.
We do not share personal information with third parties for their direct marketing purposes.
We do not knowingly "sell" or "share" personal information of minors under 16 years of age.
Removal of Publicly-Posted Content. If you are a resident of California and a registered user of the Services, you may ask us to remove content or information that you have posted to the Services when you were under the age of 18 by emailing us at legal@wishgm.com or by contacting in-game customer service. Please note that your request does not ensure complete or comprehensive removal of the content or information, as, for example, some of your content may have been reposted by another user.
ABOUT US
WISHGM operates under the legal entity WISHGM Pte. Ltd. ("WISHGM", "we", or "us").For purposes of applicable law, WISHGM is the "Data Controller" of personal information collected through the Services. If you have any questions about this Privacy Policy, please contact us at our mailing address or email legal@wishgm.com. Our mailing address is RM 102,1/F THE CLOUD 111 TUNG CHAU ST TAI KOK TSUI HONG KONG.